1. Counseling all IVF patients – during their treatment and post treatment (irrespective of the
result)
2. Counsel Oocytes donors and perform psychological screening of the egg donors
3. Maintain all counseling soft copies and document the same in SIVIS
4. Follow up calls to the Patients with failed IVF cycles with the objective of helping them to
cope up with the loss and assist them in taking the right decision.
5. Organize and conduct Group Therapeutic sessions for negative Bhcg patients with the
objective of providing emotional, psychological support to cope up with the loss & also
support in taking the decision.
6. Be a part of monthly clinical meetings at the centre and present the work
7. Ensure that the patient gets the right information, support and advice through phone call if
the patient is not able to meet the counselor, and report to the management required any.
8. To measure and achieve effectiveness of goals set from time to time
9. Maintaining customers focus on all times and answering to customer enquiries by using the
standard guidelines
10. Assisting management and Team manager with any assigned special projects and providing
backup to the counseling department when required
11. Enable the patients to overcome mindsets towards infertility issues and treatments