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customer service – Chennai

  • Full Time
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  • @Act posted 1 month ago
  • Posted : 17/10/2024 -Accepting applications
  • Salary: ₹22,000.00 - ₹30,000.00 / Monthly
  • View(s) 148

Job Detail

  • Job ID 14840
  • Salary Offered  400000
  • Experience  Fresher
  • Education Level  Graduate
  • 0

Job Description

Role Description:

1. To provide customer satisfaction on every call

2. To ensure closure of the ticket within the prescribed TAT

3. To provide speedy resolution

4. Willingness to work in 1 rotational week off & rotational Shifts

5. To resolves product or service problems by clarifying the customer’s complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Recruitment Specifications:

Education Graduate or equivalent

Work Experience:

Minimum of 0 to 4 Years of work experience in English voice process Experience in customer service or call center background preferred Strong communication skills & Good interpersonal skills Should know English & Tamil mandatory / Kannada / Telugu / Hindi fluency is must
Week Off : 6 days working & 1 rotational week off Rotational day shifts

Age – Below 34
Please make sure that you have all the documents in place and come to the interview with the below documents :-

Resume
Pan Card
Aadhar Card
Driving License (Optional)
X Certificate
XII Certificate
UG / Diploma / ITI Certificate.
Relieving letter (For immediate joiners)
Appointment letter from previous company
Last 3 months salary slip/ Bank statement

Required skills

Active listening Adaptability communication Patience Technical knowledge Tenacity.

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