Immediate Hiring

Job Description: Non-Voice Customer Service Associate (International BPOPosition

: Non-Voice Customer Service Associate,

Location: Viveja IT Services, 4th Floor Sanali Spazio, Beside Inorbit Mall, Madhapur, Hyderabad, 500081.

Company: Viveja IT Services

Shift: Day Shift

Salary: Rupees 10,000 to 15,000 per month

Job Overview:

We are seeking a dedicated Non-Voice Customer Service Associate to join our international BPO team. The ideal candidate will handle customer queries and concerns through written communication, ensuring timely and accurate responses while maintaining a high level of service quality.

Key Responsibilities:

– Handle customer interactions through email, chat, or other text-based platforms.

– Provide accurate and timely responses to customer queries and issues.

– Follow up on customer requests, ensuring resolution within defined timelines.

– Adhere to quality standards in written communication, maintaining professionalism and clarity.

– Document interactions in the system as per guidelines.

– Collaborate with team members to meet and exceed customer satisfaction goals.

– Maintain a strong understanding of product and service information to effectively address customer concerns.

Skills & Qualifications:

– Typing Speed: Minimum 40 words per minute with high accuracy.

– Communication: Excellent written English skills with the ability to communicate clearly and professionally.

– Strong comprehension and problem-solving abilities.

– Ability to handle multiple tasks and prioritize workload effectively.

– Basic knowledge of MS Office and customer support tools (CRM systems preferred).

– Previous experience in a BPO or customer service role is a plus.

Requirements:

– Minimum qualification: High school diploma or equivalent.

– Flexibility to work in shifts, including nights and weekends.

– Ability to work in a fast-paced environment and adapt to changes quickly.

Join us and be a part of a dynamic team that is committed to delivering exceptional customer experiences!