Non-Voice Customer Service Associate (International BPO) – Hyderabad
- Full Time
- View on Map
- @Next Learn Technologies posted 1 month ago
- Posted : 07/10/2024 -Accepting applications
- Salary: ₹10,000.00 - ₹15,000.00 / Monthly
- View(s) 155
Job Detail
-
Job ID 14725
-
Salary Offered 150000
-
Experience Fresher
-
Education Level PUC
Job Description
Immediate Hiring
Job Description: Non-Voice Customer Service Associate (International BPOPosition
: Non-Voice Customer Service Associate,
Location: Viveja IT Services, 4th Floor Sanali Spazio, Beside Inorbit Mall, Madhapur, Hyderabad, 500081.
Company: Viveja IT Services
Shift: Day Shift
Salary: Rupees 10,000 to 15,000 per month
Job Overview:
We are seeking a dedicated Non-Voice Customer Service Associate to join our international BPO team. The ideal candidate will handle customer queries and concerns through written communication, ensuring timely and accurate responses while maintaining a high level of service quality.
Key Responsibilities:
– Handle customer interactions through email, chat, or other text-based platforms.
– Provide accurate and timely responses to customer queries and issues.
– Follow up on customer requests, ensuring resolution within defined timelines.
– Adhere to quality standards in written communication, maintaining professionalism and clarity.
– Document interactions in the system as per guidelines.
– Collaborate with team members to meet and exceed customer satisfaction goals.
– Maintain a strong understanding of product and service information to effectively address customer concerns.
Skills & Qualifications:
– Typing Speed: Minimum 40 words per minute with high accuracy.
– Communication: Excellent written English skills with the ability to communicate clearly and professionally.
– Strong comprehension and problem-solving abilities.
– Ability to handle multiple tasks and prioritize workload effectively.
– Basic knowledge of MS Office and customer support tools (CRM systems preferred).
– Previous experience in a BPO or customer service role is a plus.
Requirements:
– Minimum qualification: High school diploma or equivalent.
– Flexibility to work in shifts, including nights and weekends.
– Ability to work in a fast-paced environment and adapt to changes quickly.
Join us and be a part of a dynamic team that is committed to delivering exceptional customer experiences!
