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  • Relationship Manager/ Senior Relationship Manager – Bangalore

Relationship Manager/ Senior Relationship Manager – Bangalore

  • Full Time
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  • @matrimony posted 3 weeks ago
  • Posted : 25/09/2024 -Accepting applications
  • Salary: ₹25,000.00 - ₹30,000.00 / Monthly
  • View(s) 52

Job Detail

  • Job ID 14179
  • Salary Offered  400000
  • Experience  2+ Year
  • Education Level  Graduate

Job Description

 

Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

 

 

The company is in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com’s current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar.

The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.
ü  Welcoming the customer on-board and create a Member Profile.

ü  Understanding the member choice, expectations and identifying the uniqueness of the Member.

ü  Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

ü  Maintaining good rapport with the member; providing the right ‘Elite’ experience and delivering quality service.

ü  Managing a set customer portfolio with robust follow up
 

ü  Excellent command over English language, fluency in the regional language (Telugu / Tamil) proactive ness, listening skills, service orientation

ü  Punctuality & Presentation skills

ü  High Emotional quotient, Persuasion Skills

ü  Ability to read/interact to understand the client requirements

Graduate in any specialization with a minimum of 2 year experience in direct interfacing with the Customer. Experience in Personalized service would be an added advantage

 

Required skills

Active listening Communication Skills Customer service skills. Problem solving Product knowledge

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