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Service Officer / Service Executive / Sr. Service Executive – Bangalore

  • Full Time
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  • @matrimony posted 2 months ago
  • Posted : 25/09/2024 -Accepting applications
  • Salary: ₹20,000.00 - ₹25,000.00 / Monthly
  • View(s) 196

Job Detail

  • Job ID 14182
  • Salary Offered  300000
  • Experience  Fresher
  • Education Level  Graduate

Job Description

Matrimony.com Ltd is India’s first pure-play Consumer Internet Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 4000 associates serve close to 4 Million members. The company provides both matchmaking and marriage related services and is also complemented by 140+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony.

– With strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry with Matrimony Photography – the Largest Wedding Photography Service that has completed over 15,000 weddings; Matrimony Bazaar – the Largest Wedding Services Provider and Mandaps.com – the Largest Online Wedding Venues Platform. Each of these services are available across South India. The goal is to build a billion dollar revenue company and a long-lasting institution with a legacy for the generations to come.

  • Responsible for making outbound calls and regular follow up on leads assigned
  • Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers
  • Selling Membership over the phone and achieve the targeted sales numbers & value
  • Explaining the product features in detail and how to use the packages.
  • Based on the Customer requirements, encourage them to upgrade / renew the matrimony packages
  • Address all the issues / grievances of customers and provide the right customer experience
  • Capture the insights from customer interactions and share it with the internal team
  • Strictly adhere to the process requirements and take active interest in improving the processes / continuous improvement programs
    • Graduate in any stream / Awaiting for final year results / Arrear results can also apply

     

    Fresher or 6 Months – 2 years experience in Telesales / Telecalling / Telemarketing / collections / retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

Required skills

Active listening Communication Skills Customer service skills. Emotional intelligence Product knowledge

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