Team Lead
- Full Time
- Cemetery, Sai Pruthvi Enclave, Kondapur, Telangana 500084 View on Map
- @Bigbasket posted 2 months ago
- Posted : 28/06/2024 -Accepting applications
- Salary: Rs22,000.00 - Rs25,000.00 / Monthly
- View(s) 256
Job Detail
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Job ID 10877
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Salary Offered 300000
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Experience 2+ Year
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Education Level Graduate
Job Description
Managing a Team of 20 to 30Agents
Setting & Meeting Performance Targets for Accuracy, Efficiency, Quality
Ensuring meeting Client’s SLA
Monitor and Track performance with respect to SLA’s, Client satisfaction
Taking care of attrition and shrinkage
Required Candidate profile
Graduate or 10+2+3, with Good Communication
Should Have a Min 2-5 years of exp as TL in Inbound process (Customer service)
Monitor team performance, productivity
Handling Escalations
Daily Report